Frequently Asked Questions
Discover everything you need to know about our luxury footwear and services.
How do I determine the correct size for Alexandre Birman shoes?
Our footwear typically follows Italian sizing. We recommend referring to the specific size guide located on each product page, as some styles, like our signature Clarita sandals, may run true to size while others may vary.
What is your return policy for online orders?
We accept returns of unworn, undamaged items in their original packaging within 30 days of the delivery date. Please ensure the protective film on the soles remains intact, as removed films will disqualify the item for return.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my exotic leather or suede shoes?
To maintain the beauty of your shoes, avoid exposure to humidity and direct heat. We recommend using a soft, dry cloth for cleaning and storing each shoe in its provided dust bag to prevent scratches.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure timely delivery. Please contact our Client Advisor team immediately; however, we cannot guarantee modifications once the order has entered the shipping process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For some regions, we also offer installment payment options through Klarna or Affirm.